Privacy Notice

This notice explains how SpectoDesk collects and uses personal information through this website and during product enquiries.

Who we are

SpectoDesk Ltd, registered in Scotland, is the controller of personal information described in this notice. Registered office: [PLACEHOLDER — add registered office address before launch]. Contact us at paul@spectodesk.com.

Information we collect

• Contact details such as your name, work email address, organisation and job role.
• Information you include in an enquiry, including team size, requirements and current support arrangements.
• Technical information needed to operate and secure the website, such as IP address, browser type, timestamps and server logs.
• Correspondence and records of product discussions.

How and why we use it

We use personal information to respond to enquiries, arrange demonstrations, provide requested information, operate and secure the website, prevent misuse, improve our services and keep appropriate business records.

Our lawful bases are legitimate interests in operating and promoting our business, taking steps at your request before entering into a contract, performing a contract where applicable, complying with legal obligations and consent where we specifically request it.

Sharing and processors

We may use trusted providers for website hosting, email, security, backups and business administration. They may process information only to provide their services to us and under appropriate contractual safeguards. We may also disclose information where required by law or to protect legal rights.

International transfers

Some providers may process information outside the United Kingdom. Where this happens, we use a lawful transfer mechanism and appropriate safeguards, such as UK adequacy regulations or approved contractual clauses.

How long we keep information

We normally retain product enquiries and related correspondence for up to 24 months after the last meaningful contact. Contract and transaction records may be kept longer where required for legal, tax or operational purposes. Security logs are retained only for an appropriate operational period. We delete or anonymise information when it is no longer needed.

Your rights

Depending on the circumstances, you may have rights to access, correct, erase or restrict your information, object to processing, receive portable data and withdraw consent. Contact us to exercise a right. We may need to verify your identity.

Complaints

Please contact us first so we can try to resolve your concern. You may also complain to the Information Commissioner’s Office at ico.org.uk/make-a-complaint/.

Changes to this notice

We may update this notice when our services or legal obligations change. The date above shows the latest revision.