B2B help desk software
Run a clearer support operation.
SpectoDesk brings tickets, customer context, branded portals, service targets and automation into one focused workspace—so every request has an owner and every customer can see progress.
Built for growing service teams that have outgrown shared inboxes.
Customer portal access issue
From shared inbox to service operation
Give every request a clear next step.
Support gets harder when customer history lives in one place, priorities in another, and ownership in somebody’s head. SpectoDesk connects the work so agents can act with context and managers can see what needs attention.
Know who owns the work
Route tickets to the right team and assignee, follow progress, and keep internal collaboration beside the customer conversation.
Keep promises visible
Apply priority-specific targets, choose business-hours or 24/7 timing, and surface the next SLA deadline on the ticket.
Give customers a professional front door
Offer branded portals for requests, progress, knowledge and conversations without exposing the agent workspace.
One connected workflow
From first request to resolved ticket.
A connected customer and agent experience, backed by the controls that keep service consistent.
Capture every request with context.
Create tickets from the agent workspace, customer portal or inbound email. Keep the requester, company, attachments, custom fields and full conversation together from the start.
- Configurable ticket types, priorities, statuses and fields
- Threaded email replies with attachments
- Search, tags, templates and bulk actions
YOUR SUPPORT WORKSPACE
How can we help?
Track updates and continue conversations with the support team.
Turn commitments into visible controls.
Define one policy across your custom priorities, with the right first-response and resolution targets for each. Let routine work follow business hours while a critical P1 continues around the clock.
- Versioned business calendars and tenant timezone
- Business-hours or 24/7 timing per priority
- Optional breach escalation to the right team
Automate the predictable work.
Build rules around ticket events and conditions, then update fields, route ownership, manage tags, add comments or send templated messages automatically.
- Event-based triggers and multiple conditions
- Assignment, field, tag, comment and email actions
- Execution history for operational visibility
See the operation, not just the queue.
Use dashboards, saved reports and exports to understand workload and service performance. Keep an audit trail of key actions and schedule the data your team needs.
- Configurable report columns and filters
- CSV or JSON exports, manual or scheduled
- Audit and operational event views
Designed for accountable service
Control where it matters. Flexibility where it helps.
Tenant separation
Each customer workspace uses its own operational database.
Role-based access
Granular permissions across tickets, contacts, reporting and administration.
Audited support
Key actions and contact impersonation are recorded for review.
Persistent jobs
Email, automation, exports and SLA work continue through durable background processing.
Bring clarity to your support operation.
Tell us how your team works today. We’ll show you the workflows that matter and where SpectoDesk can remove friction.